Questions & Answers
shan99 Questions and Answers
On this page you can read full answers to the questions shan99 players ask most often about VIP benefits, withdrawals, Myanmar traditional games, support, and responsible gambling.
shan99 created this FAQ page to answer questions from Myanmar players honestly. Whether you want to understand how VIP cashback benefits work, are having trouble with a withdrawal, or want to know how to play Shan Koe Mee — you will find answers to all your questions below. Choose the topic that interests you most and read through, and if you need more information you can reach the shan99 support team at any time, 24 hours a day.
VIP Benefits
shan99 has 5 VIP levels — Bronze, Silver, Gold, Platinum and Diamond. Bronze members can receive up to 0.3% weekly cashback, Silver 0.6%, Gold 0.9%, Platinum 1.2%, and Diamond up to 1.5%. The higher your level, the better the cashback rate and the more benefits you enjoy.
Weekly cashback is money returned to you once a week based on your betting activity that week. Depending on your VIP level, you can receive 0.3% to 1.5%. Cashback is credited to your account automatically on the set date, so you can use it to keep playing or withdraw it once you meet the minimum amount.
Diamond VIP is shan99's highest level. You can receive up to 1.5% weekly cashback, along with priority withdrawals, exclusive VIP offers, and dedicated support. Once you reach Diamond level, shan99 will notify you directly.
To move up a VIP level, you need to play regularly at shan99 and maintain a good activity record. As your wagering volume grows, the support team will let you know when you have reached the next level. For exact figures, you can ask support directly.
Bronze VIP players receive 0.3% weekly cashback with full withdrawal rights on that cashback. There are no additional wagering requirements on cashback — you can play with it or withdraw it. The minimum withdrawal amount is 30,000 Ks.
How to get help
Yes, shan99's support team is available in Myanmar language 24 hours a day, 7 days a week. All issues — financial matters, VIP questions, or anything else — can be discussed in Myanmar language for smooth, clear communication.
shan99 live chat support is available 24 hours a day, 7 days a week — including late nights and public holidays. It runs on Myanmar Standard Time (MMT), so if you run into an issue while playing, you can reach us right away.
When contacting support, have your account username, the game or transaction time and transaction ID ready in advance. A screenshot helps too. The two contact options are live chat and email.
Yes, besides live chat you can also reach us by email at [email protected]. Email is more convenient for complex matters or when you need to attach files. The shan99 support team will reply in Myanmar language.
Myanmar traditional games
Shan Koe Mee is a traditional Myanmar card game played with 3 cards. The result is decided by adding up the values of the 3 cards in your hand. At shan99, you can play live in the Live Casino section with Myanmar dealers, giving you an authentic traditional Myanmar gaming experience that is easy to pick up.
3D lottery results are generated by a Random Number Generator (RNG), so neither shan99 nor any player can influence the outcome. Players simply purchase a three-digit number, and once the result is drawn, winnings are credited to your account instantly.
Yes, the shan99 platform is mobile-responsive, so you can play Shan Koe Mee, 2D lottery, and 3D lottery directly on Android and iOS phones through your web browser. No app download is needed — one browser is all it takes, and the display looks good on any screen size.
2D lottery results are generated by RNG and no one can control the outcome. Players simply purchase a two-digit number, results are displayed transparently, and winnings are credited instantly. Players should make their own choices rather than looking for number guides.
Responsible gaming
If you want to self-exclude, contact the shan99 support team via live chat or email to request a temporary or permanent account closure. You can also request a cooling-off period — a short break from playing. shan99 respects and acts on these requests.
If you are experiencing repeated losses and feel you cannot control your gambling, contact the shan99 support team and apply for self-exclusion. You can find expert advice on shan99's responsible gaming page. Gambling is for entertainment only and should not be seen as a way to earn income.
Continuing to play in the belief that you will recover losses, borrowing money to gamble, being unable to control whether or not you gamble, and family conflicts caused by gambling — if these signs appear, stop immediately and seek professional help.
To set a deposit limit, contact the shan99 support team via live chat and request a personal deposit limit. shan99 encourages and fully supports players in setting their own limits as part of responsible gambling.
You must be 21 or older to play at shan99. Anyone under 21 is not permitted to play. shan99 carries out age verification checks to prevent underage gambling, and only allows account registration to those of eligible age.
How to withdraw and useful information
The minimum withdrawal amount at shan99 is 30,000 Ks. You can withdraw via KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. Withdrawals are normally processed within 15 minutes to 2 hours of your request.
To withdraw winnings from the welcome bonus, you must complete a 10x wagering requirement. For example — if you receive a 20,000 Ks bonus, you must wager 20,000 × 10 = 200,000 Ks before you can withdraw. Once wagering is complete, you can submit a withdrawal request as long as you have at least 30,000 Ks.
If a withdrawal takes more than 2 hours, contact shan99 live chat support and request a check with your transaction ID. The normal processing time is 15 minutes to 2 hours. Some cases may be delayed due to network issues, but the support team will look into it right away.
To withdraw from shan99, the wallet must be a KBZPay, Wave Money or AYA Pay account registered in the player's own name. Transfers to a third party's wallet are not allowed. This rule is in place to protect the player's funds and account security.
Yes, shan99 withdrawal service operates 24 hours a day, 7 days a week. You can submit a withdrawal request at night, on holidays, or at any time, and it will normally be completed within 15 minutes to 2 hours. Players have noticed that late-night withdrawals via KBZPay and Wave Money tend to go through more smoothly.
Contact us and get your answer
Still have a question that isn't covered in this FAQ? The shan99 support team is available 24/7 to respond in Myanmar language. Open live chat and ask right away — shan99 is only satisfied when every player is satisfied.
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