shan99 — Official Policy Document

shan99 Privacy Policy

Q: How do I request a copy of my personal data?

You can email support@shan99.im with the subject "Personal Data Copy Request", or use the 24/7 Live Chat. Once your identity is verified, a copy of your data will be sent to you in an easy-to-read format.

Q: What should I do if I suspect unauthorized access to my account?

Contact support@shan99.im immediately or open the 24/7 Live Chat. We will temporarily suspend your account and carry out an investigation. Change your password right away and notify us within 24 hours.

How shan99 protects your personal data — this policy sets out our commitment clearly.

Last updated: 29 October 2026

Introduction and Purpose

shan99 is an online gaming platform designed for players in Myanmar. We handle your personal data with great care to keep it safe. This Privacy Policy ("Policy") explains what data we collect, store, process, and transfer when you use shan99's website and services, as described in sections 1 through 10.

Please read and understand this policy before continuing to use shan99's services. By continuing to use the service, you are considered to have agreed to the terms stated in this policy.

1. Types of Information We Collect

shan99 collects only the data that is necessary to provide our services. The data we collect can be grouped into the following categories—

a) Information you provide directly

Username, email address, and phone number entered when opening an account
Your KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer number used in financial transactions
Messages sent through contact forms or Live Chat
A copy of your national registration card or citizenship scrutiny card provided for the KYC (Know Your Customer) process

b) Information collected automatically

IP address, browser type, and software details of the device you are using
Login times and gaming history (session logs)
Cookies and similar technical tracking records
Pages viewed, clicks, and software changes made within the website

2. How We Use Your Data

We use the data we receive for the following purposes—

Account verification

Your data is used to confirm you are the legitimate account holder when you log in and to maintain account security.

Processing payments

Banking data is required to process deposits, withdrawals and prize transfers accurately and quickly.

Customer Support

Contact data is recorded so that your issues can be resolved effectively through 24/7 Live Chat and email services.

Fraud and Cyber Threat Protection

Data is analysed to detect and prevent fraud, money laundering and unauthorised account access.

Service Improvement

Website usage patterns are studied to improve the games, bonuses and overall experience we offer to users.

Relevant Promotions and Notifications

Data is used to send personalised notifications about the games and bonus promotions you are interested in.

3. Cookies and Tracking Technology

The shan99 website uses three types of cookies—

Essential Cookies: Required to maintain login sessions, session management and security. These cookies cannot be disabled.

Performance Cookies: Collected to analyse how the website is used. The data from these cookies is aggregate data and is not likely to be personal.

Functional Cookies: Remember your language and preference settings to make your next visit smoother.

Please note that you can disable cookies from your browser settings, but some services may not function normally as a result.

4. Data Sharing with Third Parties

shan99 will not sell, rent or share your personal data with third parties without protection. When data sharing does occur, it is only under the following circumstances—

Payment companies such as KBZPay, Wave Money, AYA Pay and CB Pay — only to process financial transactions
Technology service providers — those we rely on to operate the website (hosting, CDN, support platform)
Legal authorities — only under a legal obligation
Company restructuring (Merger / Acquisition) — only with a data protection agreement in place

The contracts we sign with service providers include data protection obligations.

5. Data Retention Period

shan99 retains data only for as long as necessary to provide services and to meet legal obligations—

Active accounts: Data is kept for the entire duration the account remains open
Closed accounts: Activity records are kept for 5 years and banking records for up to 7 years for legal purposes
KYC data: May be retained for up to 7 years for financial compliance
Live Chat records: Kept for up to 1 year after the support case is resolved

6. Data Security Measures

shan99 applies technical and organisational measures to protect your data—

All data transmissions are protected with SSL (Secure Sockets Layer) encryption
Databases and files are encrypted at rest
Role-Based Access Control (RBAC) is applied so that only staff whose roles require it can access data
Regular security audits and penetration testing are carried out
Firewall and DDoS protection are in place to secure the network
In the event of a data breach, affected users we are aware of will be notified within 72 hours

We do our best, but we are transparent that no method of data storage or transmission can be guaranteed to be 100% secure.

7. International Data Transfers

Some of shan99's technology infrastructure may be located on servers outside the country. When such cross-border data transfers occur, we—

Ensure that the receiving country or company has adequate protection in place
Enter into formal data protection agreements
Align data storage and encryption standards accordingly

8. Children Under 21 Years Old

shan99 services are only available to users aged 21 and above. We do not knowingly collect personal data from children under 21. If we discover that we have collected data from a child under 21, we will delete it immediately. Parents or guardians who become aware of such situations may contact us at [email protected].

9. Changes to This Policy

shan99 reserves the right to update this Privacy Policy. If any material changes are made, we will—

Clearly display the updated policy on the website
Send an email to registered accounts at least 7 days before the changes take effect
Update the "Last Modified" date at the top of the policy

Continuing to use our services after the changes take effect will be considered acceptance of the updated policy.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, you can reach shan99's Data Protection Team through the following channels—

Email: [email protected]
Live Chat: Via the 24/7 Live Chat service on the website

We offer support in Myanmar language 24 hours a day, 7 days a week, and will respond to your questions as quickly as possible.

Your Data Rights

Right to Access

You can request a copy of your personal data held by shan99.

Right to Rectification

You can request that inaccurate or incomplete data be corrected.

Right to Erasure

You can request that your data be deleted once legal obligations have been fulfilled.

Right to Restriction

In certain circumstances, you can request that data processing be temporarily paused.

Right to Portability

You have the right to receive your personal data in a readable, easy-to-use format and transfer it elsewhere.

Right to Complain

If you are not satisfied with how we handle your data, you can file a complaint through our contact channels.

To exercise any of these rights, contact [email protected] or use the 24/7 Live Chat. Requests will be handled as quickly as possible.

What You Should Know About Privacy Protection

Payment data is kept for up to 7 years for financial compliance purposes. This applies even after your account is closed. Once that period ends, the data will be securely deleted.

No. shan99 will not sell or rent your personal data to any advertising company, marketing company, or any third party. Data is shared only to process payments and to meet legal requirements.

You can email [email protected] with the subject "Personal Data Copy Request", or use the 24/7 Live Chat. Once your identity is verified, a copy of your data will be sent to you in an easy-to-read format.

You can turn off Performance Cookies and Functional Cookies from your browser settings. However, Essential Cookies required for login and payments cannot be turned off, and doing so may affect your ability to use the service.

Contact [email protected] immediately or open the 24/7 Live Chat. We will temporarily suspend your account and carry out an investigation. Change your password right away and notify us within 24 hours.

It is not required when you first open an account. However, for large withdrawals or during the KYC (Know Your Customer) process, a copy of your national registration card or citizenship scrutiny card may be required. This data is used only for financial compliance and fraud prevention.