Responsible Gambling at shan99
Gambling is for entertainment only. At shan99, you can play safely with deposit limits, time-outs, and tools to protect yourself.
What does Responsible Gambling mean?
shan99 wants every player to enjoy gambling smoothly as entertainment. Responsible gambling means managing your time and money well, and viewing gambling purely as a form of entertainment where you stay in control of your decisions.
Gambling is not a way to earn income. Chasing losses without thinking, and being unable to stick to your set time and spending limits, are signs of problem gambling. You should check in with yourself from time to time to see if you are drifting in that direction without realising it.
At shan99, we put every player's safety first. We are fully committed to helping players take responsibility on their own end and use the tools we provide to keep gambling enjoyable.
Protection Tools Provided by shan99
We have prepared these tools so every player can manage their gambling the way they choose.
Deposit Limit
You can set a daily, weekly, or monthly deposit limit. This is one of the most useful tools for keeping your commitments.
Session Time Limit
You can limit your daily playing time. Once the set time is up, you will be automatically logged out and cannot continue playing.
Time-Out — Taking a Break
You can pause gambling for anywhere between 1 and 30 days. You can only return after the period ends, and no purchases or play are accessible during this time.
Self-Exclusion
You can self-exclude for 3 months, 6 months, 1 year, or indefinitely. Your account cannot be reopened during this period.
24/7 Human Support
24/7 Live Chat support is available in Myanmar language. Our team is also ready to help if you want to request any restrictions on your play.
21+ Age Restriction
Only players aged 21 and above may open an account at shan99. We have multiple verification steps in place to prevent underage play.
Deposit Limits and Control Tools
Setting a deposit limit at shan99 is one of the best ways to control your play on your own terms. You can find the tools below by logging into shan99 and going to Settings.
Daily Limit
Set a maximum deposit amount per day. If you want to lower this limit, a 24-hour waiting period applies — but increasing it cannot be done immediately. This delay is designed to protect you.
Weekly Limit
Setting a weekly deposit limit gives you a better overview of your regular spending and helps prevent unnecessary costs.
Monthly Limit
A monthly deposit limit is the right choice for players who want to manage their gambling budget carefully. You can set it anywhere from 3,000 Ks to 200,000 Ks per month.
Loss Limit
You can set a cap on how much you are allowed to lose. Once that limit is reached, you will not be able to continue playing, and you can withdraw any remaining balance.
How to Self-Exclude
Self-exclusion is an effective tool we offer for players who want to take a break from gambling, whether short-term or long-term.
Log In and Request
Log in to shan99 and select "Self-Exclusion". You can also make the request via Live Chat.
Choose a Period
You can choose from 3 months, 6 months, 1 year, or an indefinite exclusion period.
Protection Takes Effect Immediately
Your account cannot be reopened until the chosen period has ended — this is designed to protect you.
How to Recognise Problem Gambling
When gambling shifts from entertainment to a problem, certain signs tend to appear. Recognising them early is the first step toward finding help —
- Feeling that you must keep gambling to chase losses, with an urge you cannot control
- Hiding gambling-related spending from family and friends
- Feeling unable to stop gambling, and letting it replace work, meals, or sleep
- Taking out loans, selling belongings, or using family money to fund gambling
- Wanting to stop but repeatedly trying and failing to do so on your own
- Feeling restless, dazed, or irritable when not gambling
If you notice one or more of the signs above in yourself, please reach out to the shan99 team via Live Chat. We are here to help anyone who needs support.
How to Get Help
shan99 — 24/7 Myanmar Language Support
You can contact our team in Myanmar language via Live Chat for any gambling-related concerns, to set limits, or to request self-exclusion. We will walk you through the available options, and all personal information will be kept completely confidential.
Ready to Play Safely?
Use shan99's responsible gaming tools to stay in control and play on your own terms. Learn more in the FAQ or browse our games.